Frequently Asked Questions

What is unique about Gear re-Store?

Gear re-Store has worked closely with our industry partners such as Nikwax and Alberta Laundry Systems to provide the optimal performance for your gear. Our top-of-the-line industrial washing machines have been specifically programmed for each application, we use cleaning products that are safe for the environment, and we use soap pumps that carefully measure the correct amount of soap and DWR to add to each cycle. From temperature settings on the washers and dryers, to a carefully considered sequence of rinses, main washes, and extracts, and finally to an optimal setting of the g-forces to extract the appropriate amount of water from your gear before bringing it to the dryers, everything has been thought of. Our seamstresses are amongst the best in the business, with many years of experience specifically in repairing technical garments. Many of them have a background in garment manufacture, and it really helps to be able to fix a garment if you know how to make them. Our quality control and supervision is led by a veteran of the needle trade, ensuring all repairs are done to a high standard and in conjunction with our other industry partners such as Gore, Helly Hansen, Patagonia, Columbia, The North Face, and others.

Why is it important to re-Store my gear?

There are many reasons, starting with the most obvious being that – like most things – gear that is well maintained performs better. After time, your DWR will start to break down, and may then start to take on water from snow and rain. A wet garment may still be technically waterproof, but may be very uncomfortable to wear as it becomes heavy and the moisture draws heat away from your body. People also re-Store their gear because they like it – whether it is the colour, the style, the performance, or the overall feel. Or maybe you bagged a big peak or hiked the West Coast Trail and can’t bear to part with your gear. Finally, many people believe it is responsible to our planet to make things last longer, and to keep things from the landfill, so there are environmental benefits to extending the life of your gear.

What makes Gear re-Store a responsible steward of our environment?

First, we make gear last longer, and so we keep it out of the landfill, where some technical fabrics could take decades to break down. Second, our processes are set up to minimise the use of resources such as water and electricity. Third, we work with soaps, not detergents, resulting in a considerably less harmful waste stream.

How does your process work?

Gear re-Store works with select partners who serve as drop-off locations for your gear. Depending on where those partners are, they will either ship your gear to us for processing, or we will pick it up.

Do you accept drop-offs?

If you are in a hurry or if it is more convenient, you can drop off and pick up your item at our shop.  However, if you work with your retailer they may be able to provide you with additional information regarding warranty coverage.  And, if your repair is going to be covered under a warranty, you should call the manufacturer first to get a Repair Authorisation number before bringing in to us or sending to us.

What does your RFID technology do?

We use RFID technology to log all repairs and other orders that arrive at our facility. When your gear comes to us, it will have a description of the item, the nature of the repair or cleaning you require, and your contact info. We can send you a text or email to let you know your gear has arrived, and another one when we are sending it back to you. That gives you the peace of mind that your gear has not been misplaced.

How long will it take to have my gear processed?

Our service objective is to have all repairs and technical cleaning done within 14 days. Seasonal factors may extend or shorten that time frame. Shipping from and to our drop-off partners, or from and to you directly, will add to total turn-around time.

Why can’t I reactivate my DWR at home?

You can absolutely do that at home! Our industry partners provide a wide range of products for sale at leading retail businesses throughout North America. However, just like doing your own plumbing repairs or fixing your own car, unless you have a high level of experience and training, you might not get the best result. We have worked closely with our industry partners to ensure we are getting the best results possible.