Frequently Asked Questions
General Information
What is unique about Gear re-Store?
At Gear re-Store, we’ve joined hands with industry giants like Nikwax and Alberta Laundry Systems to tailor our industrial cleaning machines for peak performance. Our environment-friendly cleaning products are measured precisely for each wash, ensuring your gear receives the best care possible. With expert seamstresses and rigorous quality checks, led by veterans of the needle trade, we partner with top brands like Canadian Tire, Gore, Helly Hansen, Vail Resorts, Rab, Patagonia, Aspen Snowmass, Striker, Arc’Teryx and more to ensure every repair and DWR restoration meets top quality standards.
Why is it important to re-Store my gear?
Maintaining your gear not only enhances its performance but also extends its lifespan, keeping it out of landfills longer. Whether it’s the memories associated with your gear, its unique style and color, or your own sustainable initiatives, Gear re-Store helps you cherish and maintain these qualities. Each item repaired is a step towards more responsible consumer behavior, contributing positively to environmental conservation.
What makes Gear re-Store a responsible steward of our environment?
Our commitment to sustainability is demonstrated through our efforts to extend the life of gear, reducing landfill waste and minimizing the use of water and electricity. By using soaps instead of harsh detergents, we ensure our waste stream is significantly less harmful, aligning with our mission to protect the planet.
Service Process
How does your process work?
Gear can be dropped off at select partner locations, which will then forward it to us for servicing. Alternatively, we offer pick-up services depending on the partner’s location.
Do you accept drop-offs?
Yes, you can drop off your items directly at our shop for faster service. We recommend checking with your retailer first for potential warranty coverage. For warranty repairs, please contact the manufacturer for a Repair Authorization number before sending or bringing your gear to us.
How long will it take to have my gear processed?
We aim to complete all services within 14 days, although this may vary due to seasonal demands. Please note that shipping times, whether from you or our drop-off partners, will add to the overall turnaround time.
Technical and Payment Questions
Can Gear re-Store repair any type of outdoor gear?
We specialize in the repair of a wide range of outdoor gear, including technical garments, backpacks, and sleeping bags. If you have a specific item in question, please contact us directly to confirm if it falls within our expertise.
Why can’t I reactivate my DWR at home?
While home reactivation is possible, achieving optimal results typically requires professional expertise. Our close work with industry partners ensures that your gear receives the best possible care, akin to professional services like plumbing or auto repairs.
What should I do to prepare my gear for repair or cleaning?
Please ensure that all gear is free of dirt and debris before sending it for repair or cleaning. Items should be dry and emptied of any contents like straps, belts, or loose items in pockets.
How should I ship my gear to you for repairs or cleaning?
Please pack your gear securely in a box or bag that can withstand shipping. Include all your contact information and a detailed description of the service required inside the package. Please use our repair forms located at the bottom of the page that correlates with the correct facility you will be sending this package (Calgary, Canada; Thornton, Colorado or Philadelphia, Pennsylvania). Print that form out and put it into the package on top of the item you are sending in.
What does your RFID technology do?
Our RFID system, Gear Tracer, logs every item that comes into our facility, providing details of the repair needed and your contact information. We’ll keep you updated via text or email when your gear arrives and when it’s ready to be returned, ensuring you’re informed every step of the way.
Can I track the progress of my repair or cleaning service?
Yes, with our Gear Tracer, our RFID technology, you can track the status of your gear throughout the repair or cleaning process. Updates will be communicated via the contact details provided at the time of service initiation.
Do you accept drop-offs?
Yes, you can drop off your items directly at our shop for faster service. We recommend checking with your retailer first for potential warranty coverage. For warranty repairs, please contact the manufacturer for a Repair Authorization number before sending or bringing your gear to us.
What payment methods do you accept?
We accept various payment methods including major credit cards, check, PayPal, and direct bank transfers. Payment details are provided at the time of order confirmation.
Do you offer bulk service rates for teams, clubs, or organizations?
Yes, we offer special rates for bulk orders from teams, clubs, and organizations. Please contact our team for more information and to discuss your specific needs.