What Makes Us Unique
Okay, here’s our secret: We listen to our customers. We don’t just say our current turnaround time for repairs is 2-3 weeks, it actually is. All year ‘round.
We have large shops with trailer-high loading docks to support high volume work. When we run out of space, we get more space (stay tuned for announcements on future facility additions!).
We believe quality repairs are table stakes, which is unexpectedly rare in the industry. When we need more technicians, we hire them and make sure they have adequate support and supervision so that quality is maintained.
We support our customers with innovative technology and industry-leading logistical support.
We are doing our part – and are helping our industry partners do their part – to reduce the impact of the outdoor soft goods industry on the planet. Ask us how we are walking the walk….
Russell is our founder and CCBW (Chief Cook and Bottle Washer). He plays a very active role in guiding Gear re-Store’s identity and growth as he is able to call upon his diverse range of career and life experiences. Russell earned his Bachelor of Commerce from the University of Manitoba, went on to complete a Master of Business Administration from Queen’s University, and then completed his training and was a Certified Management Accountant from October, 1991 to September, 2018.
Russell has direct experience with companies large and small, private and public, and in a variety of industries, but eventually his passion for innovation and business collided with his love for the outdoors, and so began Gear re-Store. Russell is actively involved with family and community and enjoys hiking, camping in the mountains, trying to figure out how to grow tomatoes, and tinkering with his electronic accordion with MIDI setup (ask, but only if you really want to know!)
Jeff Kimmel is the developer of Gear re-Store’s RFID technology, GEAR TRACER. He is a proven leader in developing and bringing new products to market. Jeff developed extensive entrepreneurial skills while working for the company HCSS. There he developed experience working with all key stakeholders, including prospects, to bring multiple products to market successfully. His innovative and keen business mind led him to develop the RFID software that is now an integral part of Gear re-Store.
Jennifer (Jen) Chiu, Canada Repair Supervisor
Shortly after immigrating to Canada from Hong Kong, Jen began her professional journey at Sun Ice during a time of substantial growth and success for that company. Jen became Production and Purchasing Supervisor, responsible for up to 65 production employees, during Sun Ice’s production of outerwear for the 1988 Calgary Winter Olympics.
Later, Jen began her own business, Bingo Garment Manufacturing, where she produced for premium accounts such as Nike and Lululemon. She then transitioned to Gear re-Store, where she has been guiding consumer warranty repairs, resort repairs, and light manufacturing activity at our Calgary shop since 2015.
Kyle Warden, General Manager, U.S. Operations
Kyle is the General Manager of U.S Operations for Gear re-Store based in Denver, CO. He is a Colorado native who graduated from Colorado State University. He has an extensive background in business management with top retailers, such as Columbia Sportswear, Tommy Hilfiger and Dick’s Sporting Goods. He specialized in new store, market, and concept openings. Kyle also founded and operated a baseball training and development company in Northern Colorado and in Gulf Coast Florida for 7 years.
Kyle is a customer-first businessman with a strong focus on quality of product and relationships. He enjoys spending time hiking, camping, hunting, and fishing with family and friends in Colorado’s great outdoors.
Silvana Martinez, Canada Goose Repairs Supervisor
Silvana has a degree in Fashion Design from The Art Institute of Hollywood. During that time Silvana studied abroad in Strasbourg, France where she was able to learn about art and other cultures throughout Europe. Upon completion of her degree, she started her career at Mood Designer Fabrics and was able to handle fabric, trims, and instruct sewing classes for adults and minors in English and Spanish. Silvana is the Repair Supervisor that oversees both logistics and sewing technicians for Canada Goose account, helping Gear re-Store ensure we meet our Service Level Agreement (encompassing quality and timeliness of repairs) with Canada Goose.
Silvana is working on a degree for Business Administration. In her free time, she likes to spend time with her family, working out, and traveling.
Nicole Harris, Repairs Supervisor, Thornton, CO
Nicole has been working in the sewing and embroidery industry for 23 years. She was taught to sew at the age of 7 and her passion for creating and repairing garments has been growing ever since. Her experiences in garment and accessory construction, patterning, digitizing designs and logos and garment alterations has helped her settle into her role as supervisor at Gear re-Store. Nicole has sewn everything from Civil War reenactment uniforms, costumes, wedding dresses, quilts, children’s and babies’ clothes, adult clothing, bags and backpacks and special prototype projects. Nicole is very excited to be working with Gear re-Store because she believes in the importance of restoring things instead of always buying new.
Nicole was raised in Arvada, Colorado. She spends her time off work with her husband and family. Nicole is the Mom of 3 boys. She enjoys movies and traveling and (big surprise) sewing!